About Us

Diamond Factory Service North is a locally owned business that was formed in 2014 when an area retailer exited southern Wisconsin. We provide appliance repairs in the Greater Madison Area, Janesville, Greater Milwaukee Area, Green Bay, Appleton, Oshkosh, Fond du Lac, Kenosha, Racine and Rockford markets, along with nearly all the smaller cities and towns in between.

As a business, we are strategically partnered with most area retailers, including Furniture & Appliance Mart, Home Depot, Grand, Lowes, and Nonns to name just a few. DFS North is also strategically partnered with Whirlpool allowing us to provide unmatched expertise for the Whirlpool family of brands.  This exclusive relationship with Whirlpool provides us with private training sessions throughout the year, and solutions to certain problems that no other servicer in the State of Wisconsin has access to.  The Whirlpool family of brands we provide in and out of warranty repair support for include:  Whirlpool, KitchenAid, JennAir, Amana, Maytag, Roper, Estate and Ikea products.  As a result of this relationship, DFS North is the largest provider of Whirlpool family branded products in the State of Wisconsin.  We also work on other major brands when out of the manufacturer’s warranty; for example GE, Frigidaire and Bosch.

While DFS North is locally owned and operated, it is also partnered with a larger appliance repair business servicing several Midwest states. This strategic partnership provides leadership that few service companies can match. The Diamond enterprise is led by three individuals that have over 75 years in the appliance repair field, managing customer service, improving business processes and building great customer solutions.

When considering who to have repair your appliance, here are a few questions to consider:

  • Are they factory trained and authorized?  Diamond is…
  • Are they locally owned?  Diamond is…
  • Do they pre-screen repairs to get the repair done on the first trip?  Diamond does…
  • Are their technicians drug screened, background checked and insured?  Diamond’s are….
  • Do they stock literally thousands of parts for immediate use?  Diamond does….

Thank you for taking your valuable time to learn more about us. We believe that our people, systems and our extensive on hand parts inventory allow us to provide a better service experience for our customers.

We would appreciate you calling upon us to get your appliance back in working order.