First Call Complete
Most customers believe that on the day that the technician arrives, the repair will be completed. However, the reality is that this only occurs about 50% of the time with most service companies. The reason for that is that most service companies simply send the tech to your home, hoping that with a few generically stocked parts on the van, they’ll get luck and complete the repair.
Fundamentally Diamond operates differently. All repairs are reviewed by our most senior technicians. Customers are routinely called by our senior technicians, where further discussion about what is wrong with their product occurs. The needed parts are shipped to the technician, prior to your repair. The objective is simple: get the right tech, with the right parts, to your home getting the repair completed on the first visit.