Estate Appliance Repairs - Diamond Factory Appliance

Having problems with your Estate appliances? Here is what to do:

Before getting started, please have your model and serial number handy.

Most model numbers are located on a tag around the opening where your appliance door closes, but not on the actual door itself. If the tag is in a spot where you can’t quite read it, consider taking a picture with your phone.

To set up an appointment you must first determine who is paying for the repair costs. The Manufacturer, an Extended Warranty Company or You. Select the column based upon your warranty status to call or book on line.

In Warranty Customers:
Products less than 1 year old

Call: 800-253-1301

Or CLICK HERE TO BOOK YOUR IN-WARRANTY REPAIR APPOINTMENT

(Note: Estate appliance repairs are scheduled through Whirlpool)

Please have your model and serial number when you call or schedule.

In Warranty repairs are usually paid for by the product’s manufacturer.

Extended Warranty Customers:

Products covered by an extended warranty must be dispatched to us by your extended warranty company. We are not allowed to service these products without our first receiving written authorization from your extended warranty provider prior to an appointment being scheduled.

Contact your dealer, or extended warranty company to schedule your service appointment.

Out of Warranty Customers:
Products Over 1 Year Old

Call: (877) 230-0188 or

ENTER YOUR ZIP CODE BELOW

Out of Warranty repairs are paid for by the customer.

Please have your model and serial number when you call or schedule.

See Notes below for details.

Notes:

Locating Your Model Serial Tag
To locate your model and serial number tag look around the opening where your appliance door closes, but not on the actual door itself. If the tag is in a spot where you can’t quite read it, consider taking a picture with your phone.

Scheduling Your Out of Warranty Appointment (OOW)

The booking process takes about 2 minutes. A note regarding OOW Repair Costs. Diamond will come to your home and inspect your appliance to determine what is wrong for a fee of $125. This fee includes the trip and diagnosis time needed to provide you with an estimated cost of repair. Any additional labor or parts charge will be reviewed with you prior to our technician doing any further work. If you decide not to proceed with the repair, the $125 trip and diagnosis fee is due at this time. This happens if a part is not available (uncommon), or if the parts and labor needed are too costly to proceed with the repair. If you decide you’d rather replace your appliance, your technician will provide you with a $50 discount coupon to be used at a dealer. Click for details.

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